Push Notifications

Baptiste avatar Arthur avatar Arnaud avatar
20 articles in this collection
Written by Baptiste, Arthur, and Arnaud
Troubleshooting

Why is my device not receiving push notifications on iOS?

Several issues may prevent your device or the device of someone in your team from receiving notifications on iOS.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why is my device not receiving push notifications on Android?

Several issues may prevent your device or the device of someone in your team from receiving notifications on Android.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why am I receiving my push notification twice on Android?

Sometimes after you set up Batch's SDK, you receive a push notifications twice due to misconfiguration.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why cannot I save or send my push/In-App campaign?

There are several points you should check if the "Send", "Update" or "Save as a Draft" button is greyed.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How to fix the "Unregistered" push test error?

In some cases, Batch will fail sending a send test to your device. This happens when the token you are targeting is not valid anymore.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why are my 'direct opens' stuck at 0?

It could mean that Batch isn't properly integrated into your application.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How can I fix a notification issue on my Honor/Huawei/Sony/Oppo?

Mobile manufacturers often include a power-saving mode that kills applications maybe that's why you don't receive your push notification.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why am I not seeing any custom data on my dashboard?

New attributes, tags and events are hidden by default on the Userbase tab and in the push / In-App campaign creation form.
Baptiste avatar
Written by Baptiste
Updated over a week ago