Why can't I replicate my campaign?

Follow these instructions if you tried to duplicate a campaign but something went wrong.

Antoine avatar
Written by Antoine
Updated over a week ago

Here are the main reasons why campaign replication may fail.

Understanding the Issue

First, hover over the red cross to know more about the issue preventing you from replicating your push or In-App campaign.

Error Due to Labels

Make sure the labels used in your campaign are created on all the apps with the same label "CODE". To manage (or create) a label: Go to Settings > Labels.

Error Due to Targeting

Make sure the Custom Data targeted are enabled on the app where you want to replicate the campaign. Go to Settings > Custom Data on both apps or websites and compare. If you enable Custom Data, don't forget to click Save.

In case your targeting includes a Custom Audience, make sure the Custom Audience has been created for the app you are targeting and has the same "Name".

Error Due to the Tagging Plan

If the tagging plan hasn't been integrated with the same attributes or events on both apps or websites, you won't be able to replicate the campaign.

This article belongs to Batch's FAQ. Need more help? Find insightful articles, documentation, case & market studies, guides, and even more in our website's Resources section on batch.com and our blog.

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