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Campaign edition & analytics
Campaign edition & analytics

Create, run and analyse your customer engagement campaigns.

User Segmentation

Which targeting options can I use to segment my user base?You will find in this article all the information you need on the targeting options available natively and optionally.
How is Batch populating the Smart Segments?All you need to know on the New, Engaged, Dormant and One Time segments created automatically by Batch for your app.
How to target users based on their geographical position?Here are the different options available if you want to send a push notification based on the location of your users.
How does the 'estimated reach' work on a push campaign?Let's see how the 'estimated reach' works when creating a new campaign (this article only concerns the MEP platform).
How to exclude a custom audience from my targeting?You can exclude a list of users' IDs from your targeting with Custom Audiences.
Why is the number of tokens not matching the number of IDs in my audience?Read that guide to understand why the number of tokens estimated for your audience is different than the number of targeted IDs.
How does retargeting work?This feature allows you to retarget audiences, users who opened the push and users who viewed an In-App from a previously sent campaign.
How to alert users based on a specific date in the future (expiry alerts, etc)?You can easily alert users a few days before or after a specific date. This is handy to manage expiry alerts, reminders and more.
What is the impact of modifying a trigger automation?Here is everything you need to know before modifying the targeting or the user journey of your trigger automation.
How to save a user Segment?Save a user Segment and easily use it on your orchestration to avoid targeting mistakes!
How does the 'estimated reach' work on an omnichannel orchestration?Here is how the 'estimated reach' works when creating a new orchestration (this article only concerns the CEP platform).
Message Edition

How to create your first web push campaign on the dashboard?Need help creating your first web push campaign? Here are all the steps you need to take to send a notification to your users' browser.
What is the best image size for my push notification?Need help setting up your first push campaign with an image? Here is all the information you need to know (format, size, and more).
Push campaigns / In-App automations glossaryYou will find here the definition of all the words you need to know to create your first push campaign / In-App automation.
How to create your first push notification campaign on the dashboard?Need help creating your first push campaign? Here are all the steps you need to follow.
How can I A/B test a push campaign?Use the A/B test feature to try two different wordings, images, and deeplinks, and optimize your open rates.
How to add a mobile landing to my push campaign?Everything you must know to create a Mobile Landing (a landing page associated with your campaign) and use it in your mobile strategy.
What does "Default Language" mean in my campaign?Push in many languages and select a default language for fallback.
How can I send a test push notification on iOS?You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.
How can I attach an image to a web push notification?Adding an image to your push campaign has many great benefits, here's how you can do it on web push.
How can I send a test push notification on Android?You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.
How can I send a test to several devices at once?Here is how you can send a test to many people at the same time.
How can I send a test notification to my web browser?You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.
How can I attach an image, an audio, a GIF or a video to a push notification?You can easily add an attachment to your push notification from the dashboard. Each OS supports different types of attachments.
Adding emojis to push notificationsYou can easily add emojis emoticons to your In-App messages or the title/body of your push notifications (iOS / Android / Windows, Web).
How can I add a notification badge to my app icon?Notifications badges are handy to let your users know they have an unread push notification.
How can I direct users to a page on my app?Batch lets you send a push notification with a deeplink. Deeplink is a good way to direct your users in your application.
Why cannot I save or send my push campaign/In-App automation?There are several points you should check if the "Send", "Update" or "Save as a Draft" button is greyed.
How can I replicate a push campaign?You can easily replicate a push or an In-App automation.
Why can't I replicate my campaign?Follow these instructions if you tried to duplicate a campaign but something went wrong.
How to manage my In-App themes and use them for my campaigns?You can duplicate themes between your app to gain time building your In-App messages and Mobiles Landings.
How to create a push trigger automation?Here is everything you need to know before creating a trigger automation.
How can I replicate automations and campaigns across projects?You can replicate one of your existing automations or campaigns, reusing settings and targeting that were already successful.
How to create your first omnichannel trigger automation on the dashboard?Need help creating your first trigger omnichannel automation? Here are all the steps you need to follow.
Analytics

How is calculated the open rate of my push campaigns?Read that guide to understand how open rate is calculated and know more on direct/influenced opens.
How to export my Campaigns Analytics?Follow this guide to export the results per campaign for a given period.
How does flight mode impact push notifications reception?Everything you wanted to know about the impact of flight mode on the reception of your push for both OS.
How to interpret opt-out/app uninstalls on Batch?In order to be able to interpret opt-outs and app uninstalls, it is essential to understand how they are calculated.
Analytics glossaryYou will find here the definition of all the words used in Batch analytics: push campaigns, In-App automations and general analytics.
How to understand and interpret my campaign’s analyticsNeed help understanding your campaign's analytics? Here's all you need to know to understand the results of your campaigns.
What is the difference between devices synced and displayed?Here is what you need to know about the difference between Devices Synced and Displayed in your In-App automations analytics.
How often are the analytics refreshed on the dashboard?Most of the data you see on the dashboard is refreshed daily. Campaigns statistics and the number of tokens are refreshed in near real-time.
Why do the stats of my app don’t appear on the dashboard?Don't see any data on the dashboard after releasing your app? Here is everything you need to check:
What is the difference between direct opens vs influenced opens?Direct opens means users opened your push directly when they received it unlike influenced who users launched your app within 3 hours.
Why is my campaign still running after the sending date has passed?In some cases, your campaign can still be live after the send date has passed in your country (e.g. local time based campaigns, etc).
Why are my "direct opens" stuck at 0?Here is everything you should check if the number of direct opens is too low for your push campaigns.
How to track app uninstalls on iOS and Android?You don’t know where to track the uninstall stat of your application. I’ll tell you where you can find this indicator.
How to interpret the differences between my third-party analytics tools and statistics provided by Batch?Batch and your analytics tools have different ways of measuring a user visit of your app.