Campaign Edition & Analytics

Learn how to operate your campaigns and understand their results to improve your mobile strategy.

Baptiste avatar Juliette avatar Claire avatar +5
43 articles in this collection
Written by Baptiste, Juliette, Claire and 5 others
User Segmentation

Which targeting options can I use to segment my user base?

You will find in this article all the information you need on the targeting options available natively and optionally.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How is Batch populating the Smart Segments?

All you need to know on the New, Engaged, Dormant and One Time segments created automatically by Batch for your app.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How does the "potential reach" work on a push campaign?

You fancy to know how the "potential reach" works on push campaign, I explain it to you.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How to exclude a custom audience from my targeting?

You can exclude a list of users' IDs from your targeting with Custom Audiences.
Claire avatar
Written by Claire
Updated over a week ago

Why is the number of tokens not matching the number of IDs in my audience?

Read that guide to understand why the number of tokens estimated for your audience is different than the number of targeted IDs.
Maxime avatar
Written by Maxime
Updated over a week ago

How does retargeting work?

The retargeting feature allows you to retarget audiences and to retarget users who opened the push from a previously sent campaign.
Claire avatar
Written by Claire
Updated over a week ago

How to alert users based on a specific date in the future (expiry alerts, etc)?

You can easily alert users a few days before or after a specific date. This is handy to manage expiry alerts, reminders and more.
Jana avatar
Written by Jana
Updated over a week ago

What is the impact of modifying a trigger campaign?

Here is everything you need to know before modifying the targeting or the user journey of your trigger campaign.
Baptiste avatar
Written by Baptiste
Updated over a week ago
Message Edition

How to create your first web push campaign on the dashboard?

Need help creating your first web push campaign? Here are all the steps you need to take to send a notification to your users' browser.
Juliette avatar
Written by Juliette
Updated over a week ago

What is the best image size for my push notification?

Need help setting up your first push campaign with an image? Here is all the information you need to know (format, size, and more).
Baptiste avatar
Written by Baptiste
Updated over a week ago

Push / In-App campaigns glossary

You will find here the definition of all the words you need to know to create your first push / In-App campaign.
Juliette avatar
Written by Juliette
Updated over a week ago

How to create your first campaign on the dashboard?

Need help creating your first push campaign? Here are all the steps you need to follow.
Jana avatar
Written by Jana
Updated over a week ago

How can I A/B test the wording of a push campaign?

Use the A/B test feature to try two different wordings and optimize your open rates.
Antoine avatar
Written by Antoine
Updated over a week ago

How to add a mobile landing to my push campaign?

Everything you must know to create a Mobile Landing (a landing page associated with your campaign) and use it in your mobile strategy.
Juliette avatar
Written by Juliette
Updated over a week ago

What does "Default Language" mean in my campaign?

Push in many languages, default language
Mickael avatar
Written by Mickael
Updated over a week ago

How can I send a test push notification on iOS?

You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How can I attach an image to a web push notification?

Adding an image to your push campaign has many great benefits, here's how you can do it on web push.
Justine avatar
Written by Justine
Updated over a week ago

How can I send a test push notification on Android?

You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How can I send a test to several devices at once?

Here is how you can send a test to many people at the same time.
Mickael avatar
Written by Mickael
Updated over a week ago

How can I send a test notification to my web browser?

You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.
Baptiste avatar
Written by Baptiste
Updated this week

How can I attach an image, GIF or a video to a push notification?

You can easily add an attachment to your push notification from the dashboard. Each OS supports different types of attachments.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Adding emojis to push notifications

You can easily add emojis emoticons to your In-App messages or the title/body of your push notifications (iOS / Android / Windows, Web).
Baptiste avatar
Written by Baptiste
Updated over a week ago

How can I add badge counts to my app icon?

On iOS, you can add a badge counts to your app icon when your users receive a push notification.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How can I direct users to a page on my app?

Batch lets you send a push notification with a deeplink. Deeplink is a good way to direct your users in your application.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why cannot I save or send my push/In-App campaign?

There are several points you should check if the "Send", "Update" or "Save as a Draft" button is greyed.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How can I replicate a campaign?

You can easily replicate a push or an In-App campaign.
Claire avatar
Written by Claire
Updated over a week ago

Why can't I replicate my campaign?

Follow these instructions if you tried to replicate a campaign but something went wrong.
Antoine avatar
Written by Antoine
Updated over a week ago

How can I duplicate In-App themes from one app to another?

You can duplicate themes between your app to gain time building your In-App messages and Mobiles Landings.
Baptiste avatar
Written by Baptiste
Updated over a week ago
Analytics

How is calculated the open rate of my push campaigns?

Read that guide to understand how open rate is calculated and know more on direct/influenced opens.
Juliette avatar
Written by Juliette
Updated over a week ago

How does flight mode impact push notifications reception?

Everything you wanted to know about the impact of flight mode on the reception of your push for both OS.
Juliette avatar
Written by Juliette
Updated over a week ago

How to interpret opt-out / app uninstall on Batch?

In order to be able to interpret opt-outs and app uninstall, it is essential to understand how they are calculated.
Justine avatar
Written by Justine
Updated over a week ago

Analytics glossary

You will find here the definition of all the words used in Batch analytics: push campaigns, In-App Campaigns and general analytics.
Juliette avatar
Written by Juliette
Updated over a week ago

How to understand and interpret my campaign’s analytics?

Need help understanding your campaign's analytics? Here's all you need to know to understand the results of your campaigns.
Jana avatar
Written by Jana
Updated over a week ago

What is the difference between devices synced and displayed?

Here is what you need to know about the difference between Devices Synced and Displays in your In-App campaigns analytics.
Jana avatar
Written by Jana
Updated over a week ago

How often are the analytics refreshed on the dashboard?

Most of the data you see on the dashboard is refreshed daily. Campaigns statistics and the number of tokens are refreshed in near real-time.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why do the stats of my app don’t appear on the dashboard?

Don't see any data on the dashboard after releasing your app? Here is everything you need to check:
Baptiste avatar
Written by Baptiste
Updated over a week ago

What is the difference between direct opens vs influenced opens?

Direct opens means users opened your push directly when they received it unlike influenced who users launched your app within 3 hours.
Baptiste avatar
Written by Baptiste
Updated over a week ago

Why is my campaign still running after the send date has passed?

In some cases, your campaign can still be live after the send date has passed in your country (e.g. local time based campaigns, etc).
Claire avatar
Written by Claire
Updated over a week ago

Why are my "direct opens" stuck at 0?

Here is everything you should check if the number of direct opens is too low for your push campaigns.
Baptiste avatar
Written by Baptiste
Updated over a week ago

How to track app uninstalls on iOS and Android?

You don’t know where to track the uninstall stat of your application. I’ll tell you where you can find this indicator.
Baptiste avatar
Written by Baptiste
Updated over a week ago