Batch.com

Baptiste

Lucie

Claire

Learn how to operate your campaigns and understand their results to improve your mobile strategy.

Campaign Edition & Analytics

You will find in this article all the information you need on the targeting options available natively and optionally.

Which targeting options can I use to segment my user base?

All you need to know on the New, Engaged, Dormant and One Time segments created automatically by Batch for your app.

How is Batch populating the Smart Segments?

Here are the different options available if you want to send a push notification based on the location of your users.

How to target users based on their geographical position?

You fancy knowing how the "estimated reach" works when creating a new campaign, I explain it to you.

How does the "estimated reach" work on a push campaign?

You can exclude a list of users' IDs from your targeting with Custom Audiences.

How to exclude a custom audience from my targeting?

Read that guide to understand why the number of tokens estimated for your audience is different than the number of targeted IDs.

Why is the number of tokens not matching the number of IDs in my audience?

This feature allows you to retarget audiences, users who opened the push and users who viewed an In-App from a previously sent campaign.

How does retargeting work?

You can easily alert users a few days before or after a specific date. This is handy to manage expiry alerts, reminders and more.

How to alert users based on a specific date in the future (expiry alerts, etc)?

Here is everything you need to know before modifying the targeting or the user journey of your trigger campaign.

What is the impact of modifying a trigger campaign?

User Segmentation

Definitely, it's possible to create global capping rules on all notifications to limit the number of push received during a given period.

Can I limit the number of push notifications received by a user?

You can set an expiration delay or a Time to Live (TTL) , globally or per campaign.

How to use the TTL option?

Indeed, you can add labels to a campaign to set a capping on the number of notifications received per user and label on a given time period.

How can I cap the number of themed notifications received by a user?

Marketing Pressure Handling

Need help creating your first web push campaign? Here are all the steps you need to take to send a notification to your users' browser.

How to create your first web push campaign on the dashboard?

Here is everything you need to know before creating a trigger campaign.

How to use the trigger option?

Need help setting up your first push campaign with an image? Here is all the information you need to know (format, size, and more).

What is the best image size for my push notification?

You will find here the definition of all the words you need to know to create your first push / In-App campaign.

Push / In-App campaigns glossary

Need help creating your first push campaign? Here are all the steps you need to follow.

How to create your first push notification campaign on the dashboard?

Use the A/B test feature to try two different wordings and optimize your open rates.

How can I A/B test the wording of a push campaign?

Everything you must know to create a Mobile Landing (a landing page associated with your campaign) and use it in your mobile strategy.

How to add a mobile landing to my push campaign?

Push in many languages and select a default language for fallback.

What does "Default Language" mean in my campaign?

You can add a test device and target it from the dashboard to ensure your notification is displayed correctly.

How can I send a test push notification on iOS?

Adding an image to your push campaign has many great benefits, here's how you can do it on web push.

How can I attach an image to a web push notification?

How can I send a test push notification on Android?

Here is how you can send a test to many people at the same time.

How can I send a test to several devices at once?

How can I send a test notification to my web browser?

You can easily add an attachment to your push notification from the dashboard. Each OS supports different types of attachments.

How can I attach an image, an audio, a GIF or a video to a push notification?

You can easily add emojis emoticons to your In-App messages or the title/body of your push notifications (iOS / Android / Windows, Web).

Adding emojis to push notifications

Notifications badges are handy to let your users know they have an unread push notification.

How can I add a notification badge to my app icon?

Batch lets you send a push notification with a deeplink. Deeplink is a good way to direct your users in your application.

How can I direct users to a page on my app?

There are several points you should check if the "Send", "Update" or "Save as a Draft" button is greyed.

Why cannot I save or send my push/In-App campaign?

You can easily replicate a push or an In-App campaign.

How can I replicate a campaign?

Follow these instructions if you tried to duplicate a campaign but something went wrong.

Why can't I replicate my campaign?

You can duplicate themes between your app to gain time building your In-App messages and Mobiles Landings.

How to manage my In-App themes and use them for my campaigns?

Antoine

Justine

Message Edition

Read that guide to understand how open rate is calculated and know more on direct/influenced opens.

How is calculated the open rate of my push campaigns?

Follow this guide to export the results per campaign for a given period.

How to export my Campaigns Analytics?

Everything you wanted to know about the impact of flight mode on the reception of your push for both OS.

How does flight mode impact push notifications reception?

In order to be able to interpret opt-outs and app uninstalls, it is essential to understand how they are calculated.

How to interpret opt-out/app uninstalls on Batch?

You will find here the definition of all the words used in Batch analytics: push campaigns, In-App Campaigns and general analytics.

Analytics glossary

Need help understanding your campaign's analytics? Here's all you need to know to understand the results of your campaigns.

How to understand and interpret my campaign’s analytics?

Here is what you need to know about the difference between Devices Synced and Displays in your In-App campaigns analytics.

What is the difference between devices synced and displayed?

Most of the data you see on the dashboard is refreshed daily. Campaigns statistics and the number of tokens are refreshed in near real-time.

How often are the analytics refreshed on the dashboard?

Don't see any data on the dashboard after releasing your app? Here is everything you need to check:

Why do the stats of my app don’t appear on the dashboard?

Direct opens means users opened your push directly when they received it unlike influenced who users launched your app within 3
 hours.

What is the difference between direct opens vs influenced opens?

In some cases, your campaign can still be live after the send date has passed in your country (e.g. local time based campaigns, etc).

Why is my campaign still running after the send date has passed?

Here is everything you should check if the number of direct opens is too low for your push campaigns.

Why are my "direct opens" stuck at 0?

You don’t know where to track the uninstall stat of your application. I’ll tell you where you can find this indicator.

How to track app uninstalls on iOS and Android?

Batch and your analytics tools have different ways of measuring a user visit of your app.