Data Collection & GDPR

Frequently asked questions on GDPR and data collection: guides, troubleshooting, and more.

16 articles in this collection
Written by Baptiste, Claire, Selma and 2 others

Data Collection

How does Batch manage data when your device is offline?

Find out how Batch's SDK manages attributes, tags and events when your device is not connected to Internet

Written by Alexandre
Updated over a week ago

How to integrate Batch into my CMP?

You will find here all the necessary information to include Batch in your Consent Management Platform.

Written by Lucie
Updated over a week ago

What purpose is Batch SDK serving?

Batch SDK is essential to collect data, manage push notifications, display In-App notifications and more.

Written by Baptiste
Updated over a week ago

How does Batch register new installs and manage install data?

Everything you need to know on how Batch SDK registers new installs and manages native and custom data at the install level.

Written by Baptiste
Updated over a week ago

How does Batch collect user IDs and manage custom user data?

Everything you need to know on how Batch attaches custom user IDs to installs and how you can send custom user data.

Written by Baptiste
Updated over a week ago

What kind of user ID should I use as a custom user ID in Batch?

Written by Selma
Updated over a week ago

What kind of data does Batch collect by default?

Here is the list of data Batch collects by default. Batch can collect data from the SDK or generate it server-side (e.g. campaigns sent...).

Written by Baptiste
Updated over a week ago

How to fill App Privacy Details on the App Store?

Find in which category fall data collected by Batch SDK in the App Privacy details.

Written by Claire
Updated over a week ago

How can I override the region or language detected by Batch?

You can override the values detected by Batch's SDK if users can pick a custom region or language from the settings of your app / website.

Written by Baptiste
Updated over a week ago

How to make your Batch integration compliant with iOS 14

Learn more regarding changes impacting data tracking in iOS 14 and changes required to make your app compliant.

Written by Claire
Updated this week

What is the difference between labels and custom data in events tracking?

Events allow you to track the actions your users make in the app. Each event can have a label and several attributes attached to it.

Written by Claire
Updated over a week ago

How to tag webview sections of my app?

If you want to tag Custom Data in webviews in your app, you can create a bridge between the webview and the native section of the app.

Written by Claire
Updated over a week ago

What is Batch's privacy policy ?

Written by Baptiste
Updated over a week ago

GDPR compliance

Here's a practical overview of what - at Batch - is available for you to comply with GDPR.

Written by Lucie
Updated over a week ago

Troubleshooting

How can I see the data attached to my install or user ID?

The debug tool allows you to see all the native and custom data Batch has on your most recent installs.

Written by Baptiste
Updated over a week ago

Why the custom data is not displayed on the dashboard?

Here is what you should check if the attributes, tags and events you tagged from your app or the Custom Data API are not displayed.

Written by Baptiste
Updated over a week ago