Overview tab

The Overview tab is the first screen you see when you click the Analytics tab (more information here). Daily Active Users, installs, starts and the revenue showed on the Overview tab are refreshed daily, at 12:00 PM GMT. 

Userbase tab

The userbase tab gives you a complete overview of your current userbase (more information here). There are two kind of data displayed on the Userbase tab:

Basis statistics

The number of installs and tokens are refreshed in real time:

Native and custom data

The data is refreshed daily, at 12:00 PM GMT. Please note new custom attributes sent from the Custom Data API may take up to 24h to appear on the dashboard.

Troubleshooting

The Stats of My App Do Not Appear on the Dashboard

If Batch is not showing any data on your dashboard, here are some suggestions to find the issue:

  • 24h delay. Keep in mind that installs, starts and DAU are updated on a 24h basis, only for the Live API key. The data displayed on the Userbase tab (exept the token count) is updated every 24h.
  • Live/Dev API key: Make sure that you used the Live API key in the build you uploaded on the store. Batch doesn't compute stats for builds using the Dev API key (more information here: iOS / Android / Cordova).
  • Integration issue: If you still don't see any stats for your app 24h after changing the API key, you should check your logs to make sure the SDK is starting correctly in your app

I'm Not Seeing the Attributes, Tags or Events I Tagged in My App

You will find some suggestions to find the issue in that guide : Why the Custom Data I Tagged is Not Displayed on the Dashboard

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