There can be confusion between direct opens stat and influenced stat. Let me clarify both data.

  • Direct opens: The total number of users who opened your app by swipping (iOS) / tapping (Android) on the notification or clicking on desktop for web push notifications.

  • Influenced opens: Total number of users who received a notification and opened your app within 3 hours.

You will find more information on the stats displayed on the dashboard in the documentation:

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