Push Notifications

Need help with push notifications? Check our technical and troubleshooting guides.

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31 articles in this collection
Written by Baptiste, Arnaud, Juliette and 4 others
iOS

Carthage fails to update 'ios-sdk'

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Written by Arnaud
Updated over a week ago

Xcode 12 fails to build a project containing Batch

Frequently encountered Xcode 12 issues and their fixes
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Written by Arnaud
Updated over a week ago

How do mobile push notifications work?

Everything you wanted to know about iOS / Android push notifications but were afraid to ask.
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Written by Baptiste
Updated over a week ago

Allowing users to unsubscribe from push notifications on iOS

You may want to offer your users a system to disable push notifications from your app.
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Written by Claire
Updated over a week ago

How can I use Universal Links with Batch?

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Written by Baptiste
Updated over a week ago

Notification groups in iOS 12

iOS 12 introduces grouped notifications, a new feature that keeps multiple notifications from the same app grouped on your lock screen.
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Written by Baptiste
Updated over a week ago

Provisional authorization on iOS 12

Provisional Authorization allows you to send trial notifications without receiving the user's consent first.
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Written by Baptiste
Updated over a week ago

Supporting additional notification settings on iOS 12

Starting from iOS 12, users can go directly to the settings of your app from a push notification to disable specific types of alerts.
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Written by Baptiste
Updated over a week ago

My push certificate expired, what should I do?

Batch servers need to have a valid certificate to communicate with Apple Push Notification Services. Follow that guide to create a new one.
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Written by Baptiste
Updated over a week ago

How to show push notifications when my iOS app is in the foreground?

Android and iOS handle push notifications differently when the app is already open.
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Written by Claire
Updated over a week ago

Why is my device not receiving push notifications on iOS?

Several issues may prevent your device or the device of someone in your team from receiving notifications on iOS.
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Written by Baptiste
Updated over a week ago
Web

How do web push notifications work?

Everything you wanted to know about web push notifications and we browsers but were afraid to ask.
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Written by Baptiste
Updated over a week ago

How can I direct users to a page on my website?

Batch lets you send a push notification with a deeplink. Deeplink is a good way to direct your users in a page on your website.
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Written by Jana
Updated over a week ago

How to segment my user base for web push campaign?

You will find in this article all the information you need on the targeting options available natively and optionally for web push.
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Written by Juliette
Updated over a week ago

How to interpret web push opt-out users?

Need help understanding your campaign's uninstall/opt-out/deleted tokens? Here's all you need to know to understand it.
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Written by Justine
Updated over a week ago

How to test web push on development environment?

Here is all you need to know to review your web push integration in a preprod environment.
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Written by Claire
Updated over a week ago

Why did the SDK Auth Key changed on my dashboard?

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Written by Arnaud
Updated over a week ago

How to disable web push notifications?

Everything you need to know to disable web push notifications in Google Chrome, Mozilla Firefox, Microsoft Edge, and more.
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Written by Jana
Updated over a week ago

How can I send a test notification to my web browser on Android?

You can target your mobile device from the dashboard to test your web notifications are displayed correctly on Android.
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Written by Selma
Updated over a week ago

How can I reset my browser opt-in preferences?

Here is a simple step-by-step guide to reset your web browser opt-in preferences for web push notifications.
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Written by Baptiste
Updated over a week ago