Push Notifications

Need help with push notifications? Check our technical and troubleshooting guides.

39 articles in this collection
Written by Baptiste, Arnaud, Claire and 5 others

iOS

How do mobile push notifications work?

Everything you wanted to know about iOS / Android push notifications but were afraid to ask.

Written by Baptiste
Updated over a week ago

Allowing users to unsubscribe from push notifications on iOS

You may want to offer your users a system to disable push notifications from your app.

Written by Claire
Updated over a week ago

Why is my device not receiving push notifications on iOS?

Several issues may prevent your device or the device of someone in your team from receiving notifications on iOS.

Written by Baptiste
Updated over a week ago

How can I use Universal Links with Batch?

Written by Baptiste
Updated over a week ago

My push certificate expired, what should I do?

Batch servers need to have a valid certificate to communicate with Apple Push Notification Services. Follow that guide to create a new one.

Written by Baptiste
Updated over a week ago

Carthage fails to update 'ios-sdk'

Written by Arnaud
Updated over a week ago

How to show push notifications when my iOS app is in the foreground?

Android and iOS handle push notifications differently when the app is already open.

Written by Claire
Updated over a week ago

Xcode 12 fails to build a project containing Batch

Frequently encountered Xcode 12 issues and their fixes

Written by Arnaud
Updated over a week ago

Notification groups in iOS 12

iOS 12 introduces grouped notifications, a new feature that keeps multiple notifications from the same app grouped on your lock screen.

Written by Baptiste
Updated over a week ago

Provisional authorization on iOS 12

Provisional Authorization allows you to send trial notifications without receiving the user's consent first.

Written by Baptiste
Updated over a week ago

Supporting additional notification settings on iOS 12

Starting from iOS 12, users can go directly to the settings of your app from a push notification to disable specific types of alerts.

Written by Baptiste
Updated over a week ago

Understanding and managing iOS 15 time-sensitive interruption level

Here is how to use iOS 15's time-sensitive interruption level to change the way notifications are presented to your users in Focus mode.

Written by Baptiste
Updated over a week ago

Android

How can I use a custom notification sound on Android?

Written by Arnaud
Updated over a week ago

Why is my device not receiving push notifications on Android?

Several issues may prevent your device or the device of someone in your team from receiving notifications on Android.

Written by Baptiste
Updated over a week ago

Why am I receiving my push notifications twice on Android?

Sometimes after you set up Batch's SDK, you receive push notifications twice due to misconfiguration.

Written by Baptiste
Updated over a week ago

Allowing users to unsubscribe from push notifications on Android

A simple method allows users to disable push notifications directly from the app (through a toggle system for example).

Written by Claire
Updated over a week ago

How can I migrate from GCM to FCM?

Use this step-by-step guide to migrate easily from GCM to FCM on Android.

Written by Baptiste
Updated over a week ago

How to fix a mismatch between your push tokens and your Sender ID?

What to do if you notice the following error : "This push token was registered with a Sender ID that doesn't match this authorization key".

Written by Claire
Updated over a week ago

Overriding the FCM Sender ID

How to explicitly set the Sender ID rather than using the one from google-services.json

Written by Arnaud
Updated over a week ago

How can I fix a notification issue on my Honor/Huawei/Sony/Oppo?

Mobile manufacturers often include a power-saving mode that kills applications; maybe that's why you don't receive your push notification

Written by Baptiste
Updated over a week ago

Web

How can I migrate my website to Batch?

Here is everything you need to know on how to migrate your tokens from your current web push provider to Batch.

Written by Alexandre
Updated over a week ago

How to add Safari support to my existing web push integration?

Batch supports web push notifications on Safari starting from the 3.0 version of the web SDK. This article details the integration steps.

Written by Selma
Updated over a week ago

Why is my device not receiving Web push notifications?

Several issues may prevent you from receiving Web push notifications on your Browser or Desktop.

Written by Baptiste
Updated over a week ago

How do web push notifications work?

Everything you wanted to know about web push notifications and we browsers but were afraid to ask.

Written by Baptiste
Updated over a week ago

How can I direct users to a page on my website?

Batch lets you send a push notification with a deeplink. Deeplink is a good way to direct your users in a page on your website.

Written by Antoine
Updated over a week ago

How to segment my user base for web push campaign?

You will find in this article all the information you need on the targeting options available natively and optionally for web push.

Written by Antoine
Updated over a week ago

How to interpret web push opt-out users?

Need help understanding your campaign's uninstall/opt-out/deleted tokens? Here's all you need to know to understand it.

Written by Justine
Updated over a week ago

How to test web push on development environment?

Here is all you need to know to review your web push integration in a preprod environment.

Written by Claire
Updated over a week ago

Why did the SDK Auth Key change on my dashboard?

Written by Arnaud
Updated over a week ago

How can I configure the display time of web push notifications?

You can change the display duration of the web push notifications you receive from your computer's settings.

Written by Lucie
Updated over a week ago

How can I reset my browser opt-in preferences?

Here is a simple step-by-step guide to reset your web browser opt-in preferences for web push notifications.

Written by Baptiste
Updated over a week ago

How to disable web push notifications?

Everything you need to know to disable web push notifications in Google Chrome, Mozilla Firefox, Microsoft Edge, and more.

Written by Antoine
Updated over a week ago

How can I send a test notification to my web browser on Android?

You can target your mobile device from the dashboard to test your web notifications are displayed correctly on Android.

Written by Selma
Updated over a week ago

Troubleshooting

How can I find my Installation ID on an iOS device?

You can find your Installation ID with the "Find my installation" feature or with the help of the Mac Console.

Written by Claire
Updated over a week ago

Preventing Firebase from intercepting Batch push notifications

Firebase may intercept notifications on iOS. This can cause issues with Batch's handling of notifications (landings, deeplinks, and more).

Written by Baptiste
Updated over a week ago

My mobile landing does not show

Here are the things to look at if you can't display a Mobile Landing.

Written by Claire
Updated over a week ago

How to fix the "Unregistered" push test error?

In some cases, Batch will fail sending a send test to your device. This happens when the token you are targeting is not valid anymore.

Written by Baptiste
Updated over a week ago

How can I use the transactional response token to debug a transactional API call?

Here is what you need to do when you want to check the effective sending time of a transactional push compared to the API call time.

Written by Selma
Updated over a week ago

How to fix issues with deeplinks in push notifications?

Here are some suggestions if your deeplink is not working properly

Written by Alexandre
Updated over a week ago