Why is my device not receiving push notifications on iOS?

Several issues may prevent your device or the device of someone in your team from receiving notifications on iOS.

Written by Baptiste
Updated over a week ago

Allow users to unsubscribe from push notifications on iOS

You may want to offer your users a system to disable push notifications from your app.

Written by Claire
Updated over a week ago

My push certificate expired, what should I do?

Batch servers need to have a valid certificate to communicate with Apple Push Notification Services. Follow that guide to create a new one.

Written by Baptiste
Updated over a week ago

How can I use Universal Links with Batch?

Written by Baptiste
Updated over a week ago

Provisional Authorization on iOS 12

Provisional Authorization allows you to send trial notifications without receiving the user's consent first.

Written by Baptiste
Updated over a week ago

Supporting additional notification settings on iOS 12

Starting from iOS 12, users can go directly to the settings of your app from a push notification to disable specific types of alerts.

Written by Baptiste
Updated over a week ago

Notification groups in iOS 12

iOS 12 introduces grouped notifications, a new feature that keeps multiple notifications from the same app grouped on your lock screen.

Written by Baptiste
Updated over a week ago

Why is my device not receiving push notifications on Android?

Several issues may prevent your device or the device of someone in your team from receiving notifications on Android.

Written by Baptiste
Updated over a week ago

Allow users to unsubscribe from push notifications on Android

A simple method allows users to disable push notifications directly from the app (through a toggle system for example).

Written by Claire
Updated over a week ago

How can I fix a notification issue on my Honor/Huawei/Sony/Oppo?

Mobile manufacturers often include a power-saving mode that kills applications maybe that's why you don't receive your push notification.

Written by Baptiste
Updated over a week ago

Why am I receiving my push notification twice on Android?

Sometimes after you set up Batch's SDK, you receive a push notifications twice due to misconfiguration.

Written by Baptiste
Updated over a week ago

Overriding the FCM Sender ID

How to explicitly set the Sender ID rather than using the one from google-services.json

Written by Arnaud
Updated over a week ago

Why does the Dashboard show a different SDK Auth Key than it used to?

Written by Arnaud
Updated over a week ago

My Mobile Landing does not show

Here are the things to look at if you can't display a Mobile Landing.

Written by Claire
Updated over a week ago

How to fix the "Unregistered" push test error?

In some cases, Batch will fail sending a send test to your device. This happens when the token you are targeting is not valid anymore.

Written by Baptiste
Updated over a week ago

Fix a mismatch between push tokens and your Sender ID

What to do if you notice the following error : This push token was registered with a Sender ID that doesn't match this authorization key.

Written by Claire
Updated over a week ago

Why are my 'direct opens' stuck at 0?

It could mean that Batch isn't properly integrated into your application.

Written by Baptiste
Updated over a week ago